Privacy policy

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Effective Date: June 2024

Welcome to our website. Your privacy is very important to us. This Privacy Policy describes the types of personal data we collect, how we use it, and your rights in relation to your data. By using this website, you consent to the practices described herein.

What Data We Collect

We collect various types of information in order to provide and improve our services:

Personal Information: This includes your name, email address, phone number, and postal address when you voluntarily provide it through contact forms, newsletter sign-ups, or other interactions.
Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, time and date of your visits, and other diagnostic data collected through cookies and log files.
Cookies and Tracking Technologies: Data collected through cookies and similar technologies to enhance user experience and gather analytical information.

How We Use Data

We use the data we collect for the following purposes:

To provide, maintain, and improve our website and services.
To respond to your inquiries, support requests, and provide customer service.
To send you updates, newsletters, or marketing communications if you have opted in to receive them.
To monitor and analyze usage and trends to improve user experience.
To detect, prevent, and address technical issues or fraud.
To comply with legal obligations and enforce our terms and policies.

Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device by your web browser.

Essential Cookies: These are necessary for the basic functioning of the website.
Performance Cookies: These collect information on how visitors use the site to improve its performance.
Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can manage or disable cookies through your browser settings; however, this may affect your experience on the site.

Third-Party Links

Our site may contain links to third-party websites, such as our social media profile on X (https://x.com/VisitLondon). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure servers, and regular security assessments.

User Rights

You have the following rights regarding your personal data:

Access: You may request a copy of the personal data we hold about you.
Rectification: You can request correction of inaccurate or incomplete data.
Erasure: You may ask us to delete your personal data, subject to legal and operational constraints.
Restriction: You can request the limitation of processing of your data.
Objection: You have the right to object to processing based on legitimate interests or direct marketing.
Data Portability: You may request your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected]
Phone: +44 7700 900001
Address: 22 Holloway Road, London, N7 8HF, England

Thank you for trusting us with your personal information.